Ana Gutierrez, Jose Aguilar, Ana Ortega & Edwin Montoya
Innovation has been considered a relevant factor for organizational performance that allows the creation and improvement of organizational competitive advantages, through the implementation of new ideas, products, concepts, services, and practices to increase productivity and market value. For organizations in the pursuit of innovation performance, the utilization of intelligent systems and artificial intelligence to guide the innovation process is a challenge. This presents a systematic literature review that analyses how intelligent systems have been used to improve the innovation capacities in Micro, Small & Medium Enterprises. The results show that even though there are relevant papers on the subject, there is not an established body of knowledge sufficient to ensure clear guidelines to improve the innovation process and performance based on intelligent systems. This paper exposes and discusses several challenges in this domain.